Frozen orders ship on Mondays and Wednesdays.
Orders placed after Wednesday’s shipment will ship the following Monday. Please monitor your tracking information, bring the package indoors promptly after delivery, and inspect the product and packaging on the delivery date.
If your order arrives thawed or damaged, please contact us by 11:00 PM on the delivery date at
khinkalifactory.co@gmail.com and include your order number and photos of the product and packaging so we can quickly review and resolve the issue.
Same-day notice helps us verify the delivery conditions and provide the fastest available resolution.