Privacy Policy

When we use the term “personal information,” we are referring to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Payment and transaction-related information, including payment method, payment confirmation, transaction details, and other payment details processed through our payment provider. We do not store full credit card or debit card numbers on our website.
• Account information, if account features are available, including your username, password, preferences, and settings.
• Transaction information, including the products you view, add to your cart, add to your wishlist, purchase, cancel, or inquire about, as well as your past transactions.
• Communications with us, including information you provide when sending a customer support inquiry, order question, catering request, food truck request, event inquiry, or retail partnership request.
• Event and catering information, including event date, time, location, event type, guest count, selected package, and other details you choose to provide.
• Business inquiry information, including business name, contact person, email, phone number, location, website, social media links, and information related to wholesale, retail, or distribution opportunities.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information about how you interact with the Services, such as pages viewed, links clicked, forms submitted, products viewed, and how and when you navigate the website.

We may collect personal information from the following sources:

• Directly from you, including when you place an order, create an account if account features are available, visit or use the Services, submit a contact form, request catering or food truck services, send a retail partnership inquiry, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you visit our website, use our products or services, interact with pages or forms, and through the use of cookies and similar technologies.
• From our service providers, including when we use them to provide website technology, payment processing, order management, shipping, delivery, analytics, email communication, marketing, customer support, and other business services, and they collect or process personal information on our behalf.
• From our partners or other third parties, including delivery partners, event partners, retail partners, analytics providers, advertising platforms, and other third parties where permitted by applicable law.

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services.
We use your personal information to provide the Services, including to process payments, fulfill orders, arrange shipping and delivery, send order-related notifications, respond to customer service requests, review refunds or replacements when applicable, remember your preferences and items you may be interested in, and create a smoother shopping experience. We may also use this information to review food truck, catering, event, wholesale, retail, or partnership inquiries and to respond with relevant details. This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising.
We use your personal information for marketing and promotional purposes, such as sending updates about products, store locations, food truck events, catering, promotions, or other Khinkali Factory news by email, text message, or other available communication methods. We may also show you online advertisements for our products or services on the Services or other websites, including based on items you previously viewed, purchased, added to your cart, or other activity on the Services.

Security and Fraud Prevention.
We use your personal information to provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.

Communicating with You.
We use your personal information to provide customer support, respond to your questions, provide effective services to you, and maintain our business relationship with you.

Legal Reasons.
We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy. Such circumstances may include:

• With vendors, service providers, and other third parties who perform services on our behalf, such as website operation, IT management, payment processing, order management, data analytics, customer support, cloud storage, fulfillment, shipping, delivery, email communication, marketing tools, and CRM services.
• With business and marketing partners who help us provide marketing services, measure advertising performance, and show relevant advertisements. These partners may use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share certain information for targeted advertising or marketing based on your online activity.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as when information is needed to ship products, complete delivery, process payments, submit a form, use social media widgets, or interact with third-party integrations.
• With our affiliates or otherwise within our corporate group, if applicable.
• In connection with a business transaction, such as a merger, acquisition, financing, sale of assets, restructuring, or bankruptcy.
• To comply with applicable legal obligations, including responding to subpoenas, search warrants, court orders, government requests, or similar legal processes.
• To enforce any applicable Terms of Service or policies, protect or defend the Services, prevent fraud or security issues, and protect the rights, property, and safety of Khinkali Factory, our customers, users, service providers, or others.

The Services may provide links to websites, social media pages, maps, payment providers, or other online platforms operated by third parties. If you follow links to websites or platforms that are not affiliated with or controlled by us, you should review their privacy policies, security practices, and terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of information found on third-party websites or platforms.

Information you provide on public or semi-public platforms, including information you share on third-party social networking platforms, may be visible to other users of those platforms and may be used by those platforms according to their own policies.

Our inclusion of third-party links does not, by itself, imply endorsement of the content, products, services, owners, or operators of those websites or platforms, except as expressly disclosed through the Services.

The Services are not intended to be used by children. We do not knowingly collect personal information from children under the age of 13 or under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us using the contact details listed below and request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms are defined under applicable privacy laws.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, including whether we need the information to process or fulfill orders, provide the Services, maintain your account if account features are available, respond to customer support requests, review catering or retail partnership inquiries, comply with legal obligations, resolve disputes, prevent fraud, or enforce applicable contracts, terms, and policies.

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

Right to Access / Know.
You may have the right to request access to the personal information we hold about you and to receive information about how we collect, use, and disclose it.

Right to Delete.
You may have the right to request that we delete personal information we maintain about you, subject to certain legal or business exceptions.

Right to Correct.
You may have the right to request that we correct inaccurate personal information we maintain about you.

Right of Portability.
You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances, request that we transfer it to another party.

Right to Opt Out of Sale, Sharing, or Targeted Advertising.
Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to opt out of the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws.

Khinkali Factory does not sell personal information. However, some analytics or advertising tools may be considered “sharing” or “targeted advertising” under certain privacy laws. You may contact us using the contact information below to request more information or to exercise your opt-out rights.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will treat this as a request to opt out for the device and browser you use to visit the website, where required by applicable law. To learn more about Global Privacy Control, you can visit:
https://globalprivacycontrol.org/

Other than Global Privacy Control where required by law, we may not recognize other “Do Not Track” signals sent from your browser or device.

Managing Communication Preferences.
We may send you promotional emails if you subscribe to updates or otherwise provide your email for marketing purposes. You may opt out of receiving promotional emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

If you opt out of promotional communications, we may still send you non-promotional messages, such as emails about your orders, delivery, customer support requests, catering inquiries, or other service-related communications.
You may exercise any applicable rights by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law.

In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting a request from an authorized agent, we may require proof that you authorized the agent to act on your behalf, and we may also require you to verify your identity directly with us.

We will respond to your request in a timely manner as required by applicable law.

If you have complaints about how we collect, use, disclose, or process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us again using the contact details below, or to lodge a complaint with your local data protection authority or other applicable privacy regulator.

We may update this Privacy Policy from time to time, including to reflect changes to our practices, website functionality, services, or for other operational, legal, or regulatory reasons.

When we update this Privacy Policy, we will post the revised version on this website, update the “Last updated” date, and provide notice where required by applicable law.