Shipping Policy

We deliver frozen orders to eligible addresses in the United States. Delivery availability and the shipping charge depend on your address; both are confirmed in the cart before payment.

We ship frozen orders every Monday and Wednesday. Order by 12:00 PM Mountain Time (Denver) on Monday for Monday shipping, or by 12:00 PM Mountain Time on Wednesday for Wednesday shipping. Orders placed after Wednesday’s cutoff are scheduled for the following Monday. Transit usually takes 2–5 business days after dispatch, depending on the destination and carrier.

We do not ship internationally or to P.O. Boxes unless otherwise stated at checkout. Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, address issues, or other circumstances outside our control.

Shipping is charged separately and is not free. The applicable shipping charge and the full order total are shown in the cart before payment. Please review both before placing your order.

We pack frozen khinkali in insulated packaging designed to help maintain proper temperature during transit.
Each order is prepared with temperature-sensitive shipping in mind, so the product can arrive frozen or properly chilled depending on transit conditions.

Please bring your package indoors as soon as possible after delivery and place the khinkali in the freezer immediately.
While we take precautions to protect frozen products during shipping, temperature control may be affected by carrier delays, weather, missed deliveries, incorrect addresses, or other circumstances outside our control.

Please bring your package indoors promptly after delivery.
Because khinkali are frozen food products, place them in the freezer as soon as possible upon arrival.
Signatures are not required unless otherwise stated at checkout or requested for a specific delivery.

Perishable and frozen food items are non-returnable, but we stand behind the quality of our products.

Please inspect your order upon delivery. If your order arrives thawed or damaged, please contact us by 11:00 PM on the delivery date at khinkalifactory.co@gmail.com and include photos of the product and packaging so we can quickly resolve the issue.

Approved claims may be resolved through a replacement, refund, store credit, or another solution at our discretion.

If you need to update your delivery address, please contact us as soon as possible after placing your order.
We may not be able to change the delivery address once an order has been processed, packed, shipped, or transferred to a carrier or delivery provider.

Khinkali Factory is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.