Shipping Policy

We currently deliver within the United States.
Standard U.S. Shipping is available across the U.S. and usually takes 2–5 business days after the order has been processed and shipped.

Colorado Delivery is available within Colorado. Delivery timing may vary depending on the delivery address, order volume, and availability.

At this time, we do not ship internationally. We also do not ship to P.O. Boxes unless otherwise stated at checkout.
Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, address issues, missed deliveries, or other circumstances outside our control.

Our current shipping and delivery rates are:

Standard U.S. Shipping: $25
Available across the United States. Estimated delivery time: 2–5 business days.

Colorado Delivery: $15
Available within Colorado.

Free Shipping:
Orders with 3 packs or more qualify for free shipping.

Shipping and delivery rates may be updated from time to time and will be shown during checkout before you complete your order.

We pack frozen khinkali in insulated packaging designed to help maintain proper temperature during transit.
Each order is prepared with temperature-sensitive shipping in mind, so the product can arrive frozen or properly chilled depending on transit conditions.

Please bring your package indoors as soon as possible after delivery and place the khinkali in the freezer immediately.
While we take precautions to protect frozen products during shipping, temperature control may be affected by carrier delays, weather, missed deliveries, incorrect addresses, or other circumstances outside our control.

Please bring your package indoors promptly after delivery.
Because khinkali are frozen food products, place them in the freezer as soon as possible upon arrival.
Signatures are not required unless otherwise stated at checkout or requested for a specific delivery.

Perishable and frozen food items are non-returnable, but we stand behind the quality of our products.
If your order arrives thawed, damaged, spoiled, or incorrect, please contact us within 24 hours of delivery and provide:

• Clear photos of the shipping box
• Photos of the internal packaging and cooling materials
• Photos of the product condition
• Your order number

This information helps us review the issue and determine the appropriate resolution. Approved claims may be resolved through a replacement, refund, store credit, or another solution at our discretion.

If you need to update your delivery address, please contact us as soon as possible after placing your order.
We may not be able to change the delivery address once an order has been processed, packed, shipped, or transferred to a carrier or delivery provider.

Khinkali Factory is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.